To help our Support team process a Gecko warranty claim, the information below is required. A claim cannot be approved without proper troubleshooting by a certified technician.

1.  What happened that led to the part being replaced?

• Describe the symptoms, error codes, or events that occurred.

2.  What steps were taken to confirm the part is defective?

• Voltage or resistance readings
• Error codes
• Any testing performed by removing attached devices such as ozonators, lights, pumps, etc.

3.  Certified spa technician information

• Business name
• Phone number
• Technician's diagnostic notes
• Service invoice

4.  For heaters

• Is there anything else connected to the suction line that could be reducing suction?